Privacy Policy

This page explains what happens to the details you type into the request form on this site: what is asked, why, where it travels and when it is removed. We have kept it to what is actually true of how this site runs.

The fields on the form

The form asks for your name, a phone number, an email address, the street address of the property, its city, its state and its ZIP code, plus a free text box for anything you want to describe. Before those, it offers up to six short multiple choice questions: what brought you here, where the house sits, where the water came from, how long it has been wet, what was in the space that got wet, and why you are looking into it now. One of those questions only appears when your first answer makes it relevant.

Five things are required before the form will send: your name, a valid US phone number, your email address, the property address and the ZIP code. Everything else, including every multiple choice question and the message box, can be left blank.

There is also a hidden field that people never see. Automated scripts tend to fill it in, and any submission that arrives with it filled is thrown away unread.

Why those five are required

A name and a phone number let the contractor we book for you reach you about the job. The email address gives you a written trail of what was arranged, and it is the backup when a phone number has a digit wrong. The ZIP code is what routes the request: contractors cover particular parts of Westchester County, and a request with no ZIP cannot be matched to any of them. The property address is explained in its own section below.

The property address

We ask for the address because the job belongs to a building, not to a person. The ZIP code narrows it to an area; the street line identifies the house, and in this county the house tells a contractor a good deal before anyone arrives, from how old it is to whether it sits near the Hudson, near the Sound or up on a well and septic system.

The address is stored and shared under the same rules as the rest of your request, and it is kept out of our system logs completely. Where our logs record a submission, they note that an address was or was not supplied and nothing more. A street line with a ZIP code beside it points to a household, so we do not keep even part of one where it does not need to be.

What we would rather you left out

Please do not send medical information about anyone in the house. This is a service that books building trades, and what helps a contractor is a description of the building and the water, not of symptoms. If a health question is on your mind, a doctor is the right person to ask. We also do not ask for insurance policy numbers, claim references or details of a pending sale. If you put any of that in the message box, it is treated exactly like the rest of the message and is not used for anything else.

What happens to your quiz answers

Your multiple choice answers travel with the request as plain words, the question and the answer you picked, so that the person reading it can see at once whether the water came from a pipe, a brook or a drain. They describe the house and the water, and they are not used to build a profile of you.

How you found the site

When you arrive, your browser notes a few things about the visit: any utm source, medium, campaign, content or term tags on the link you followed, the website that sent you, the first page you opened, and any ad click identifier in the address bar. Only the first arrival in a visit is kept, so moving around the site does not replace it. It sits in your browser's session storage while the tab is open, is attached to your request if you send one, and disappears if you do not. It helps us see which pages lead to requests, and it holds nothing that identifies you.

Where your request goes

A request sent from this site goes to GoHighLevel, a customer relationship management service we use, where it is saved as a contact with your message as a note and this site's domain recorded as the source. It goes nowhere else first. There is no email copy, no backup inbox and no lead marketplace. If GoHighLevel does not accept the request, the page you see says so plainly instead of thanking you.

From there, your details are passed to the licensed contractor or contractors we book for the job. It is common for that to be more than one company. New York does not allow the same licensee to carry out both the mold assessment and the mold remediation on one property, so an assessor and a remediator are separate firms, and a drying crew or a plumber may be a third. Each one receives what it needs to do its part. We do not sell your details, rent them out, or put you on a marketing list unrelated to the request you made.

Renters, landlords and boards

Plenty of people in Westchester rent, and the person sending the form is not always the owner. We do not contact a landlord, a building manager or a co-op or condo board on your behalf unless you ask us to. If you want a report sent to them, tell us and we will arrange it; otherwise nothing goes to them from us.

Cookies, analytics and fonts

This site is a set of static pages. It runs no analytics service, places no advertising cookies and loads no third party tracking tags. The only thing it stores in your browser is the arrival information described above, held in session storage and cleared when the tab closes. Pages load their typefaces from Google Fonts, so opening a page sends a request to Google's font servers, and our host keeps ordinary server logs of page requests. If a measurement tag is added later, this section will change at the same time.

How long we keep it

We keep a request while it is useful for the job you asked about and anything that follows from it, then delete it. If you want it deleted sooner, ask and it will be. A contractor we book keeps its own records under its own terms, so a deletion on our side does not reach theirs; ask them as well. A written mold assessment belongs to you once the assessor hands it over, and if you pass it to a buyer, a lender or an insurer, it is no longer in our control or theirs.

Your choices

You can ask to see what we hold about you, have it corrected, or have it removed. You can also tell any contractor we have booked that you do not want further contact, and that request stands regardless of anything you have told us.

Questions about this policy

Send them through the request form and mention privacy in the message box. It reaches the same people and it will get a reply.